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Shipping & Returns

Carriers

We utilize FedEx Ground to ship Expedited options are available upon request. Please E-Mail [email protected] to request. 

Where we ship to

We ship to all 50 states via FedEx. We do not ship internationally. 

Shipping/Delivery

Please be assured that your item(s) will ship out within two business days of purchase. 

Shipping Rates

There is a flat rate of $10 to ship orders for the majority of the year. Expedited overnight shipping service will be assessed at the point of sale. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Order Tracking

Tracking information will be emailed to you upon the shipment of your order. 

Return Policy

To be eligible for a return and refund or exchange, products must be returned no later than 14 days from the date of purchase, with the original cash register receipt, and in the original, unopened packaging. Please be prepared to show a photo ID.
Products that have been opened will be considered on a case-by-case basis. Such returns are subject to a 20% restocking fee.
Sales of products purchased as “open box” or “as is” are final.

Returns with Missing Packaging or Accessories

We cannot return items that are missing parts or components.

Custom Orders

Custom and/or personalized orders are non-returnable. Custom Order items are items where a customer has requested specific attributes or where a manufacturer builds specific to you or has been engraved.

Returning Bundle, Promotional, or Discount Items

If you return an item bought as part of a bundle or with a promotional discount and you do not return everything - don't worry. We will reimburse you for what is returned. Items will be exchanged for the same product or like product when an identical item is not available. For defective merchandise after 30 days, please refer to the manufacturer's warranty. 

Refund Method

You will be reimbursed for the returned items in the same form of tender you made your purchase. If you paid more than $50 in cash or check, we will refund you by check within 10-14 business days. We can always credit back a debit card. Any amounts deducted from a gift card will be credited to a gift card. 

All refunds are handled at the discretion of iJay management. iJay has the right and responsibility to refuse any purchase or refund that abuses these policies.